WE HAVE A 14 DAY RETURN POLICY. THIS MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ORDER TO REQUEST A RETURN.

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TO BE ELIGIBLE FOR A RETURN, THE PRODUCT MUST BE IN THE SAME CONDITION YOU RECEIVED IT IN, MEANING THE PRODUCT IS UNUSED AND IN ITS ORIGINAL PACKAGING.

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TO START A RETURN PLEASE CONTACT LASHESBYJORDS@OUTLOOK.COM.

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THE RETURN WILL NEED TO BE SENT TO THE FOLLOWING ADDRESS:

THE LOOKS LOUNGE, 125 WALDERSLADE ROAD, WALDERSLADE, KENT, ME50NB.

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PLEASE NOTE, YOU WILL NEED TO COVER THE COST OF SHIPPING FOR RETURNING YOUR ORDER. LASHES BY JORDS DO NOT COVER THE COST OF SHIPPING FOR CUSTOMER RETURNS. THE INITIAL COST OF DELIVERY WILL NOT BE REFUNDED, ONLY THE PRODUCT COST.

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WE WILL NOTIFY YOU ONCE WE HAVE RECEIVED AND INSPECTED YOUR RETURN, AND NOTIFY YOU IF THE RETURN IS APPROVED OR NOT. IF THE RETURN IS APPROVED, YOU WILL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 14 BUSINESS DAYS. 

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DAMAGED PRODUCTS/ISSUES

PLEASE INSPECT YOUR ORDER UPON DELIVERY, AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE. IF YOU RECEIVE THE WRONG ORDER, PLEASE ALSO CONTACT US IMMEDIATELY SO WE CAN SOLVE  THE ISSUE QUICKLY.

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EXCEPTIONS/ NON REFUNDABLE ITEMS

SOME PURCHASES CANNOT BE REFUNDED, THIS INCLUDES ANY INSTANT DIGITAL DOWNLOADS SUCH AS EBOOKS OR ONLINE COURSES.

UNFORTUNATELY SALE ITEMS ARE ALSO NOT ACCEPTED FOR RETURNS/REFUNDS.

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